I didn’t make this one part five, because the step in the process takes place before, beside, and after the publishing of your book. It is marketing. And it isn’t as easy as one might think. To find out more, I turned to a person who has taught me a lot in the last few months, Linda Fulkerson. The most recent lesson she’s taught me? It’s that when you ask her for an interview be prepared for a thorough interview! Her interview follows, and though it is longer than my usual posts, I think you’ll come away with a new appreciation of marketing and maybe even some good ideas for marketing your own book!
Thank you for interviewing me!
Can you tell us little about how you got into offering marketing services and the services your company offers to authors?
It’s kind of a long story, lol.
Back in 2002, my then-agent had been shopping my manuscript for The Prodigal Daughter: Hope for Runaway Christians and Those Who Await Their Return (my first book – a nonfiction memoir-style self-help book). Editors liked it, but wouldn’t offer a contract because I wasn’t well known, and unless you’re a celebrity, memoirs don’t sell. My agent’s advice was, “Go get famous. Then resubmit.” Because I was naïve, I asked him, “How does one get famous?” He told me to start a speaking ministry and start blogging. Very few people were blogging back in 2002. I didn’t know much about it, so I started taking online courses from professional bloggers and learned a lot.
Fast forward a few years to 2009. By this point, blogging had become a big deal for authors, but still, not many had a blog or knew what to do with it if they did have one. Word got out among my author friends – Linda knows how to blog! I was literally spending at least an hour (sometimes more) on the phone, explaining to different authors how to blog and use digital marketing, (including SEO, social media, email marketing, etc.) effectively. My husband suggested to save time, I should start a blog about blogging. (I married a wise man.) I don’t update it anymore, but all the content is still available online at OnBloggingWell.com, named after the old book, On Writing Well. During this time, I was conducting a popular workshop in several states titled, “Marketing with a Blog.” (Although some things have changed, most of those same principles I taught then still work today.)
In 2011, I moved to Texas and was hired as the online editor for a daily newspaper. The day after I started, the general manager called me into his office. He told me after reviewing my résumé further, he wanted me to move out of editorial and launch a digital services company for area small businesses. So, after being an editor-for-a-day, I became the Director of Digital Services. We conducted small business training seminars and sold website/digital marketing packages that included print advertising options (it was a newspaper, after all, lol). It was a fast-paced, exciting job, and our client base grew quickly. Plus, I learned SO much!
I moved back to Arkansas in late 2013. My husband suggested that, instead of getting a job, I begin my own digital marketing company, which I did. I started off by doing cold calls to local mom & pop brick and mortar companies, but quickly the word got out among my author friends that I was building websites now and offering marketing services/consulting. God has blessed my business tremendously. For well over three years, all my clients have come to me via referral. No more begging for business! I still have most of my original small business clients, but today, I offer my services exclusively to authors and speakers. I’m so blessed. J
Why is it important for authors to have access to these kinds of services?
When an author pitches a book idea to an editor or agent, one of the first questions asked will be, “How big is your platform?” Just like a physical platform enables a speaker to be seen by a crowd, an author’s platform gives him or her “visibility” in a crowded marketplace. An author’s platform includes a variety of elements – blog subscribers, email list subscribers, social media followers, author networks, friends & family, local community, and “marketing evangelists,” such as a street team or even reader-fans the author may not even know. Growing such a platform takes a lot of work – persistency and consistency. Like anything, it all starts with a solid foundation – a properly structured website. I call it the author’s “Marketing Machine.”
The problem is, many authors either (a) don’t have the technical skillset to develop such a platform, or (b) don’t have the time to do so. That’s where people like me can help. Many times, someone will hire me short-term, just to get everything set up, structured properly, and offer training on how to use the system effectively. Then, they take it from there. Others hire me to do ongoing marketing tasks, such as search engine optimization and/or social media management.
Which service that your company provides is the most enjoyable for you?
I enjoy making video book trailers. The turnaround time is quicker than websites, plus, most authors get super excited when they see their book premise in video form.
What is the most difficult part of your job?
That little four-letter-word: TIME. Sometimes my to-do list can be overwhelming. I have a lot of clients, and frankly, I do my best to spoil them. But sometimes I get bogged down Somedays, when I check my email, every subject line has the word “HELP!” in it, lol. I am blessed in the fact that my kids are grown, so I no longer have the day-to-day duties of a mom thrown in with work. I would like to write more, but I put my paying clients’ work ahead of my personal writing goals.
At first, that really bothered me. I feel God has given me the gift of words, and I should share them. Today I try to look at it like this – God has also given my clients words to share, and by helping them spread their words, I’m perhaps in a small way helping spread His. (But I still want to write, lol!)
Another challenge is sometime the technology itself. Things change so rapidly in the digital world. It can be frustrating at times. For instance, there may be a WordPress plugin I’ve used to enhance a website’s functionality that worked fine for months (or even longer), but if the developer doesn’t keep it updated, a new WordPress version may render the plugin useless, or worse, crash a website. Some of these issues are unforeseeable, but can be hard to explain to clients. My motto is, “Technology is great – when it works.” (This is why it’s vital to have a website backup system in place!)
Do you have a project that stands out as a favorite?
I really enjoy book cover design. I’ve done a few for clients, but I haven’t really put myself out there as far as a graphic designer yet. Most people think of me as a website builder or marketing consultant, which is fine. It may be selfish, but so far, my favorite thing I’ve created is the cover for my own book, DEAD BROKE. I’ve had so many compliments on that cover – mostly from people who didn’t even realize I’d designed it. Now I wish I’d entered it in some cover-design contests, but it’s been out for two years now, so probably a little late for that.
If you could give authors one piece of advice what would it be?
Okay, but I have to share two. Sorry.
First, realize that marketing is not about you. It’s about the audience. What they want. What they need. The sad truth is, other than your close friends and family, people don’t care about you or your books. People are selfish. Human nature is “what’s in it for me?” If you can (1) discover the dreads/desires of your audience (through effective market research) and (2) help them avoid those dreads/attain those desires, you will become a best-seller. (See the last paragraph for how to do this.)
Second, understand the various components of marketing and the purpose each one serves. I teach relationship marketing – it’s called the “Know-Like-Trust” system. Basically, it goes like this: If people feel they know you, they will like you. If they like you, they will begin to trust you. Once they trust you, they will buy from you.
A lot of people attempt to use social media to sell books. That rarely works. The best use of social media is to build brand awareness (name recognition) and develop relationships. Social media is included in the “KNOW” and “LIKE” part of the KNOW-LIKE-TRUST principle.
Blogging is a great way to improve upon your audience’s like for you, plus, it builds trust. When people see you are knowledgeable about a topic, they believe you are an “author”ity on that topic. Blogging is one of the best ways to set yourself apart from the crowd. There’s a trend now in the publishing industry where agents and editors are telling authors that blogging isn’t important for fiction writers. I’m not sure where they got that information, but I disagree. I study blogging trends from professional bloggers, not from editors or agents. They know the publishing industry, but pro bloggers know digital marketing. That’s where I’ve learned most of what I know. Those who are most well-known and respected in the blogosphere say blogging is not dead. But, most people just don’t know how to blog effectively, so they’ve made an assumption it doesn’t work. From my experience, blogging can be one of your best marketing tools.
One of the most vital elements in your marketing toolbox is your email list. The value of an effective lead capture/email marketing system can’t be stressed enough. Most authors don’t know how to build an email list and if they have one, they don’t know how to use it properly. An email list is hands-down your NUMBER ONE sales tool.
Summing it up: Use social media to build that KNOW/LIKE – getting your name out there. Use blogging and/or podcasting to build LIKE/gain TRUST. Learn how to build and email list effectively as a sales tool.
Here’s a practical system on how put it all together:
- Use your blog to provide solutions to your readers’ problems. First, know who your audience is. Then, do some market research and make a list of 20-25 fears/problems your audiences faces. Make a list of 20-25 dreams/desires they long to attain.
- Write one blog post per fear/problem and one blog post per dream/desire. Now you’ve got about a year’s worth of blog content. Do keyword research so you’ll know what exact-match phrases to optimize for in each post, then optimize your post content for search.
- Include a call-to-action within each post to join your email list. When someone joins your list, give them something valuable to entice them to join. Then nurture those leads by providing even more useful, relevant information. Useful and relevant are two of the most important words in marketing. Finally, pitch your books via email. But be sure to provide more useful content than pitches. So, every email won’t include a book pitch. A good ratio is somewhere between 4:1 and 7:1, depending upon your audience.
- Use social media as teasers to lead people to your blog posts.
Thank you Linda for participating in this interview! You can find Linda at lindafulkerson.com. And to see a little bit of what she does, you can click below to watch the book trailer Linda created for Faith’s Journey.